Payment Protection Policy

At Polished, we prioritize the security of our appointments and aim to provide a smooth and efficient experience for all our clients. As part of our commitment to ensuring a reliable booking system, we have implemented a Payment Protection Policy that applies to appointments made in our clinic, online, or over the phone. By proceeding with your appointment, you are required to accept the terms of this policy.

Card Security

To secure your appointment, we will collect and securely store your credit or debit card details. This applies to all bookings, including single treatments, consultations, reviews, and test patches. Rest assured that we employ robust security measures to safeguard your card information.

Non-Attendance and Failure to Reschedule

If you fail to attend your appointment without providing prior notice or making an attempt to reschedule, your card will be charged the relevant amount associated with your booking. It is essential to inform us in advance if you are unable to attend to avoid any charges.

Cancellation Policy

To ensure fairness and efficiency in managing appointments, we have a cancellation policy in place. If you wish to cancel your appointment, please do so within 48 hours before the scheduled time. Detailed information on cancellation charges can be found in the cancellation policy below.

We understand that unforeseen circumstances may arise, and we strive to accommodate any necessary changes or rescheduling requests to the best of our abilities. However, it is important to respect the time of our practitioners and provide sufficient notice for cancellations or rescheduling. By accepting the terms of our Payment Protection Policy, you acknowledge and agree to the outlined procedures and charges associated with non-attendance and cancellation. We appreciate your understanding and cooperation in helping us maintain an efficient appointment system for the benefit of all our valued clients.

If you have any questions or require further clarification regarding our Payment Protection Policy, please do not hesitate to contact our team. We are here to assist you and provide the necessary information to ensure a smooth and enjoyable experience at Polished.

Cancellation Policy:

Thank you for choosing Polished for your nail and beauty treatments. We understand that sometimes circumstances may arise that require you to cancel or reschedule your appointment. To ensure the smooth functioning of our services and to accommodate other clients, we have established the following cancellation policy:

Please notify us at least 48 hours in advance if you need to cancel your appointment. This allows us to offer the slot to another client. Any cancellations made with less than 48 hours’ notice are subject to a cancellation fee of up to 100% of the scheduled consultation and/or service. This fee compensates for the allocated time, resources, and lost opportunities to provide our services to other clients.

To cancel your appointment, please call us at 441-261-7546 and inform our staff. This will help us manage our schedule efficiently and assist you with any further inquiries or rescheduling.

Failure to Arrive at the Appointment:

If you are unable to attend your scheduled appointment and fail to notify us in advance, it will be considered a "failure to arrive" or "no-show." In the event of a failure to arrive at your appointment without any prior notice, a cancellation fee of up to 100% of the scheduled consultation and/or service will apply. We understand that unexpected situations can occur, so please make every effort to contact us and inform us of any unavoidable circumstances preventing your arrival. This will allow us to consider the circumstances on a case-by-case basis.

Late Arrivals:

We strive to accommodate all our clients to the best of our ability, including those who arrive late for their appointments. However, please be aware that late arrivals may result in reduced consultation time or the need to reschedule your appointment. This ensures that we can maintain the quality and effectiveness of our services for all clients and avoid unnecessary delays. To ensure a smooth experience and to better serve you, we encourage you to arrive on time for your scheduled appointment. If you anticipate being late, please call us at 441-261-7546 to inform our staff, and we will do our best to accommodate you within the available time